Returns – The Tiffen Company

Common Return Questions

Is it easy to return items?

Once your return is authorized, you'll receive step-by-step instructions and a prepaid shipping label via email.

How soon will I get my refund?

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) business days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

What is the return policy?

Purchases made on Tiffen’s online store include a 30-Day Satisfaction Guarantee; if you aren’t happy with your product you can return it within 30 days from the date of delivery for your money back. Need to set up a return? Click the button below. All returns must be postmarked within thirty (30) days of the delivery date from your order. All returned items must be in new or like new condition along with original packaging.

What items are non-refundable?

Items marked as final sale (Outlet center, warehouse sale, special order items)
Free gifts or promotional items with retail value.

Please Note

Products must be returned in new or like new condition unless received damaged.
For defective or damaged products, please contact us by phone (800) 645-2522 or email us at orderentry@tiffen.com to arrange a refund or exchange.

Questions

If you have any questions concerning our return policy, please contact us at: (800) 645-2522 or orderentry@tiffen.com

Make a Return

Domestic Orders (U.S.)

To return an item, please click the link below and follow the instructions.

Start a Return

International Orders

To return an item, please email us orderentry@tiffen.com from the email address used when placing your order. Make sure to include your full name, order number and state that you are an international customer (outside the United States). We will respond with a Return Authorization form and return instructions. All returns require a Return Authorization form. Once you have received a return authorization form, place the item securely in its original packaging along with the return authorization form. Please write the RA # on the outside of the box and mail your return to the following address:

The Tiffen Company

Attn: Returns

90 Oser Avenue

Hauppauge, NY 11788

United States

Return shipping charges for international orders made outside the United States will not be paid or reimbursed by Tiffen and will be the customer's responsibility.

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